FAQ
FREQUENTLY ASKED QUESTIONS
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ORDERING & PRODUCTS
Q: What is Zenyx Wear?
A: Zenyx Wear is a streetwear brand for those who live their passion. We create minimalist designs inspired by JDM drift culture, anime aesthetics, gym motivation, and motorcycle lifestyle. Every piece is made to order with premium quality materials.
Q: What sizes do you offer?
A: We offer sizes from S to 5XL for most products. Check the size chart on each product page for exact measurements. Our products are true to size.
Q: How do I choose the right size?
A: Every product page includes a detailed size chart with measurements. We recommend measuring your favorite shirt/hoodie and comparing it to our chart. When in doubt, size up for a more relaxed fit.
Q: What materials are your products made from?
A: We use premium quality materials:
- T-Shirts: 100% cotton or cotton blends
- Hoodies: Cotton-polyester blend for durability and comfort
- All products are pre-shrunk and designed for long-lasting wear
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SHIPPING & DELIVERY
Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping on all orders.
Q: How long does shipping take?
A: • Production time: 2-7 business days
- Shipping time: 5-10 business days (Europe/Switzerland)
- Total delivery: 7-17 business days on average
You'll receive a tracking number once your order ships.
Q: Why does it take so long?
A: We produce every item on-demand to minimize waste and environmental impact. Your design gets printed fresh just for you—nothing sits in a warehouse. This sustainable approach means we only create what's actually ordered.
Q: Do you ship to my country?
A: We ship worldwide! We have fulfillment centers in Europe and the US to ensure fast delivery to most regions.
Q: Will I have to pay customs fees?
A: For orders within the EU/Switzerland, there are typically no additional customs fees. For orders outside the EU, customs fees may apply depending on your country's regulations.
Q: Can I track my order?
A: Yes! Once your order is shipped, you'll receive a tracking number via email. You can use this to track your package in real-time.
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RETURNS & EXCHANGES
Q: What is your return policy?
A: Because all products are made to order specifically for you, we can only accept returns or exchanges in case of manufacturing defects or shipping damage. Please inspect your order upon delivery and contact us within 7 days if there are any issues.
Q: What if my product arrives damaged or defective?
A: We take quality seriously! If your item arrives damaged or has a manufacturing defect, contact us within 7 days with photos. We'll send you a replacement at no cost.
Q: What if I ordered the wrong size?
A: Please double-check the size chart before ordering. Due to the made-to-order nature of our products, we cannot accept size exchange requests. However, if you're unsure, we're happy to help you choose the right size before you order!
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PAYMENT & SECURITY
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods through our encrypted checkout.
Q: Is it safe to order from your website?
A: Absolutely! Our website uses SSL encryption to protect your personal and payment information. We never store your credit card details.
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CARE INSTRUCTIONS
Q: How do I care for my Zenyx Wear products?
A: To keep your designs looking fresh:
- Machine wash cold, inside out
- Tumble dry low or hang dry
- Do not iron directly on the design
- Do not bleach
- Do not dry clean
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DESIGN & SUSTAINABILITY
Q: Do you accept custom design requests?
A: Currently, we focus on our curated collections. However, we're always listening to our community! Follow us on Instagram @zenyx.wear to suggest designs and see what's coming next.
Q: Is Zenyx Wear sustainable?
A: Yes! Our made-to-order model means:
- Zero overproduction waste
- No unsold inventory sitting in warehouses
- Products only created when you order them
We're committed to reducing fashion industry waste one order at a time.
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CONTACT & SUPPORT
Q: How can I contact you?
A: Reach us at:
- Instagram: @zenyx.wear
- TikTok: @zenyx.wear
- YouTube: @zenyxwear
- Response time: Within 24-48 hours
Q: Do you have a physical store?
A: We're currently online-only, which allows us to keep prices competitive and offer worldwide shipping. Follow our social media for any pop-up events or collaborations!